Transform Complaints into
Quality Insights
AI-powered complaint management that automates workflows, ensures compliance, and drives continuous improvement across your organization.
Everything You Need for Enterprise Complaint Management
Built for compliance, designed for efficiency, powered by AI.
AI-Powered Triage
Automatic sentiment analysis, priority scoring, and smart routing to the right team—reducing response time by 70%.
SLA & Compliance Engine
Automated SLA tracking, escalation rules, and ISO 10002/9001 compliance gates ensure you never miss a deadline.
Analytics & Insights
Real-time dashboards, trend analysis, and predictive insights help you identify systemic issues before they escalate.
Omnichannel Intake
Accept complaints via web form, email, QR code, chat, or API—all unified in one intelligent workflow.
RCA & CAPA Automation
Auto-trigger root cause analysis, generate corrective actions, and track effectiveness with compliance-gated closure.
Enterprise Security
SOC 2 Type II ready, GDPR compliant, with RBAC, audit logs, and end-to-end encryption for sensitive data.
How ComplaintPoint Works
From complaint to resolution in 4 simple steps
Submit
Customer submits via any channel—web, email, QR, or API
AI Triage
Sentiment analysis, priority scoring, and smart routing
Resolve
Agent resolves with SLA tracking and compliance gates
Improve
RCA/CAPA drives systemic improvement and prevents recurrence
See It In Action
Watch how ComplaintPoint transforms a customer complaint into a quality improvement opportunity—with full audit trail and compliance assurance.
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Simple, Transparent Pricing
Start free, scale as you grow. No hidden fees.
Free
For individuals & testing
- 1 user
- 50 complaints/month
- Manual triage
- Community support
Starter
Perfect for small teams
- Up to 5 users
- 500 complaints/month
- Basic AI triage
- Email support
Professional
For growing organizations
- Up to 25 users
- 5,000 complaints/month
- Advanced AI + sentiment
- RCA/CAPA automation
- ISO compliance reporting
Enterprise
For large organizations
- Unlimited users
- Unlimited complaints
- Custom AI models
- Dedicated support
- On-premise deployment
Trusted by Quality Leaders
See why enterprises choose ComplaintPoint
"ComplaintPoint reduced our complaint resolution time by 65% and helped us achieve ISO 10002 certification in record time."
"The AI triage is incredibly accurate. We're catching systemic issues before they become crises."
"Audit preparation used to take weeks. Now with ComplaintPoint, we generate compliance reports in minutes."
Ready to Transform Your Complaint Management?
Join 500+ organizations using ComplaintPoint to drive quality, compliance, and customer satisfaction.
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